Mixed Messages outlines important aspects of cross cultural management that perplex many new and experienced workers. It explains the importance of managing the often different but parallel management styles that operate in cross cultural organisations. It guides those working cross culturally on how to improve communication, reduce cross cultural stress and improve individual and organisational productivity. Its chapters on human resource management and governance make a unique contribution to this area.

Comments from those who have read Mixed Messages

It has taken 20 years as a doctor working with Aboriginal colleagues and patients to learn strategies for communicating effectively. ‘Mixed Messages’ succinctly illustrates these strategies and has introduced me to a number of new ideas. I recommend this book to all health staff working with Aboriginal people. It will help bypass many moments of miscommunication, awkward silences, confused looks and mutual feelings of frustration."

Dr. Christine Connors
Program Director Preventable Chronic Disease,
Northern Territory Department of Health & Community Services
(December 2007)